Frequently Asked Questions

Product & Design Support

Questions related to product specification, design choices, materials, and custom options.

What is Spec Services?

Who can use Spec Services?

How do I request assistance?

Is there a Spec Services cost?

How long do quotes take?

What information should I provide?

Will JSI measure my site?

What deliverables will I receive?

What if I need changes?

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Can you provide 3D renderings?

Questions about placing, tracking, or expediting orders, and associated timelines

How do I check my order status?

What are current lead times?

When will my order ship?

Where do I send COM?

Topics related to contracts, billing, credit, and sales administration.

Where can I find past price lists?

Where can I find Co-ops & GPOs?

Where can I find State contracts?

Where can I find Sustainability info?

Does JSI have a healthcare GPO?

Are JSI products BIFMA certified?

Are delivery & installation included?